11923 NE Sumner ST, Portland, Oregon 97220

We’re open Monday – Friday, 8 a.m. – 7:30 p.m. EST

Email: support@kennzy.com

Frequently Asked Questions

Please read our FAQ before sending us a message.

What are the delivery charges for orders from the Online Shop?

Currently, we provide worldwide FREE shipping as standard service. In case of any changes, KENNZY team will inform customers beforehand.

Which payment methods are accepted in the Online Shop?

We accept Paypal, debit/credit cards.

How long will delivery take?

We ship worldwide and Our shipping time is usually within 7-10 business days to the USA, and 12-15 business days to other countries. However, it may take up to 20 business days to arrive depending on your location and how long it takes to get through customs.

What is your return and refund policy?

We will refund you under these circumstances:

* If the goods are arrived damaged
* If your order does not arrive within 45 business days
* The wrong items were sent

I have ordered multiple items, but did not get all of them. Why?

It is important to note that we process and ship multiple goods separately to avoid any possible warehouse and customs delay.This may result in a different arrival time for different packages.

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